GENERAL TERMS AND CONDITIONS OF SALE

Our Quality Assurance

We are committed to ensure that our products and services are of a satisfactory quality that meet and comply with the requirement defined in the Sales of Goods Act S14(2), the Consumer Protection (Fair Trading) Act and the Lemon Law.

 

Definition

Products refer to any tangible merchandise offered for sale at our premises which include but are not limited to hair, facial, skin and body-related beauty or therapeutic-care products.

Services refer to hands-on treatment that includes but are not limited to hair treatment, as well as facial and body parts massages.

 

Warranties & Service Guarantees

Products – We provide a defect-free guarantee for our products. Defective products will be replaced by an identical product immediately. Where an identical product could not be offered, we will refund the full payment to the customer within 30 days.

Services – As the result of our therapeutic treatment and massages vary from customer to customer depending on, among other factors, their state of health and mental condition(s), we do not guarantee the desired or consistent outcome(s) of these treatment for every customer. However, we will accede to customer’s request to change the hairstylist/beautician/therapist should the customer wishes to do so within the first 10 minutes of commencement of the treatment, subject to the availability of a hairstylist/beautician/therapist at the point of request. If the customer is still not satisfied with the service after the change of hairstylist/beautician/therapist, the customer may terminate the service without payment, as long as the request to terminate the treatment is made within 10 minutes from the initial time of service commencement.

 

Exchange & Refund (Product)

Products

The customer may visit our outlet within 5 working days (excluding Sat, Sun and Public Holiday) of purchase with the receipt and product in the original condition with the packaging intact. Exchange of product to a higher value is subject to top up of price difference. No refund will be given for exchange of product to another of a lower value. Refund, where applicable, will be reimbursed to the customer within 30 days.

 

Exchange & Refund (Services)

Pay-as-you-use Service(s)

As it is part of our Standard Operating Procedure to confirm the treatment(s) and price(s) of our pay-as-you-use services with the customer before commencement of the service, we do not allow exchange of pay-as-you-use treatment once it has started. However, we will accede to customer’s request to change the hairstylist/beautician/therapist should the customer wishes to do so within the first 10 minutes of commencement of the treatment, subject to the availability of a hairstylist/beautician/therapist at the point of request. If the customer is still not satisfied with the service after the change of hairstylist/beautician/therapist, the customer may terminate the service without payment, as long as the request to terminate the treatment is made within 10 minutes from the initial time of service commencement.

 

Packaged Service(s)

Exchange – We allow exchange of prepaid package(s) within 1 year from the date of purchase. Any exchange of a prepaid package to another of a higher value is subject to top-up in the price difference of the two packages. However, we do not provide refund for exchange of prepaid package to another of a lower value except if the exchange was made within 5 working days (excluding Sat, Sun and Public Holiday) of purchase.

Refund – We provide a 5-working days (excluding Sat, Sun and Public Holiday) cooling off period for our pre-paid package service(s) customers to seek full refund of payment should they wish to cancel their package service(s) subject to the following conditions:

  • Wholly unused – A full refund will be returned within 30 calender days.
  • Partially used – As our prepaid package(s) are priced at a discounted rate, customers who had already partially consumed portion of the prepaid package service(s) will be accorded a refund after deducting the regular ala carte price of the service(s) that the customer had already consumed. The balance of the prepayment will be returned to the customer within 30 days.
  • After 5-working days – Strictly no refund except for medical or compassionate grounds (e.g. demise of the package customer) with satisfactory documentary evidence produced to support the claim. Under such circumstances, as our prepaid package(s) are priced at a discounted rate, customers who had already partially consumed portion of the prepaid package service(s) will be accorded a refund after deducting the regular ala carte price of the service(s) that the customer had already consumed. The balance of the prepayment will be returned to the customer within 30 days.

Transfer – We accept request from our pre-paid package service(s) customers to transfer their unused credits to a relative or friend, as long as their pre-paid package has not expired.

 

Deposits

We require a minimum of 25% of the prepaid package’s price for deposits.

For refund of deposits, the customer may visit our outlet within 5 working days (excluding Sat, Sun and Public Holiday) of purchase of the package with the receipt. Customers who had already consumed portion of the packaged services using their deposits will be accorded a refund after deducting the regular ala carte prices of those services that the customer had already consumed. The full or balance of the deposit will be refunded to the customer within 30 calender days.

We do not accord refund of deposits to customers who wish to cancel their prepaid package after 5 working days, except for medical or compassionate grounds (e.g. demise of the package customer) with satisfactory documentary evidence produced to support the claim. The full or balance of the deposit (subject to deducting the regular ala carte prices of those services that the customer had already consumed) will be refunded to the customer or his proxy within 30 calender days

Deposits will be forfeited after 30 calendar days from the date of deposit or if the balance is not paid by the next visit (excluding the first 5 working days), whichever is earlier.

 

Insurance Protection for Pre-Payments

Customers who make any form of prepayments, including but not limited to packages, deposits, memberships and gift vouchers will be covered by approved insurance on the spot upon collection of partial or full pre-payment The insurance scheme will reimburse the customer in either cash or cheque for the value of their unutilized package balance should we fail to fulfil our package obligations to the customer within 30 continuous days, or where there is evidence that our company has ceased functioning physically for over 30 days. Fuller details of the insurance terms and conditions can be found on the insurance cover note.

 

Validity Prepaid Packages

Our prepaid package(s) expires one year from the date of purchase.

 

Payment Methods

We accept the following methods of payment for all our products and services:

  • Cash (Singapore currencies only)
  • NETS
  • Credit Cards (Visa, MasterCard and AMEX only)

We regret that we do not accept any form or denomination of foreign currencies.

 

Honouring Price Quotes

We will always honor all our prices that were quoted at the time of booking, even if the prices were subsequently adjusted for inflation and other costs.

 

Accuracy and Clarity of charges

We are not a GST-registered entity. All prices on our products and services are NETT prices but exclude additional charges for Add-Ons and Other Services. Please consult our service menu for separate charges for Add-Ons and Other Services. Please request for a receipt and check your change to avoid any misunderstanding.

 

No Selling During Treatment and in the Treatment Area

We are committed not to engage in any form of selling once treatment has started or once the customer is seated on the treatment chair. However, we will accept customers’ add-on services or product purchases upon their request.

 

Confidentiality of Customer’s Data

We will make all reasonable efforts to ensure that our customer’s personal information will be kept in a safe and secure manner and that no unauthorized access to the information will be allowed. Consent will be obtained from the customer if we wish to use it for our internal marketing purpose.

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