SPA ETIQUETTE

Appointment Booking:
At SpaJelita, peak hours are in the mornings and weekends, so book as far in advance as possible in order to ensure getting the particular time, day, and therapist you want. If you will be attending the spa with a voucher, it is a good idea to mention it so that the spa can advise you of any policy that may affect its use.

Therapists:
All of our experienced therapists are well trained to deliver consistent treatment quality and care. However, if you have a preference, don’t hesitate to let us know. However, do realize that your first choice may not always be available.

Punctuality:
Arrive on time or early. If you are late, your treatment time may need to be shortened since the treatment room (and therapist) is generally booked after your session. After a treatment, it’s customary to vacate the room within five or ten minutes. Do note that we have special vanity corner for your touch up needs.

Arrival:
If this is your first visit, please plan to arrive at least 10 minutes before your scheduled appointment. This is so that we can explain the spa facility and services to you and in addition, you are required to complete a simple questionnaire and to provide us with your medical and contact information.

Spa Wear:
During your time at SpaJelita, you will be provided with a locker, towels and slippers. Disposable undergarments are also available.

Cancellations:
If you must cancel an appointment, please give us as much advance notice as possible. Approximately 24 hours’ notice is minimum to cancel a single service. Please note that for Saturday, Sunday and Public holiday appointments, a treatment booked will still be considered redeemed if cancelled less than 24 hours’ prior to the treatment.

Medical conditions:
If you have any type of medical condition, be sure to mention it when you book an appointment. Certain treatments may not be advisable for you. Also, before your treatment begins, let your therapist know of any medical concerns.

Mobile phones:
The spa environment is a tranquil and stress-reducing experience, we encourage you to turn your mobile phones to silent while visiting the spa.

Socializing:
When in the relaxation room and elsewhere in the spa, be mindful of others. Keep conversations at a low volume.

Children:
Young children are generally not encouraged at the spa as we aim to provide a tranquil and relaxing environment as much as possible for our guests. However, we do provide a waiting area complete with a laptop & wireless internet, games, toys and books for clients that have no choice but to bring their kids along.

Thank you.

For further clarifications, do not hesitate to call us at 63454565.